If you already use PumpDesk
Open Support from inside the app. Raising a thread there attaches your organisation and outlet to the question, which means we can look at the actual entries you are asking about rather than asking you to describe them.
Support is included on every plan, including the trial. Starter carries email support on either billing period; Enterprise carries priority support.
If you are still deciding
Start the trial. It takes 14 days, no card, and it does not convert itself — there is no call to book and nothing to schedule. Set up your outlet, close a few days properly, and compare the result against your register.
If you want to understand what it does first, the software page is the long version, and pricing states which limits are actually enforced.
Enterprise and groups
Groups above five outlets are sized individually. Start a trial and ask for Enterprise terms from Support inside the app — we size the plan to your group and bill on agreed terms.
What we do not do
There is no sales team and no demo booking. That is a deliberate choice rather than a gap: a product a pump owner can set up in an hour should not require a conversation to evaluate, and gating a trial behind a call mostly filters out the people who would have used it.